Exchange and Return Policy

Introduction

At Bambunki, we are committed to ensuring your satisfaction with our products while prioritizing hygiene and safety for all babies. Please review our strict exchange and return policy below.

Hygiene Policy

Due to the nature of baby products, we prioritize hygiene and safety for all our customers. To maintain the highest standards:

  • We only accept exchanges for defective or incorrect items.
  • Used or washed items cannot be accepted for exchange or return under any circumstances.

This policy ensures that all products remain safe and hygienic for every baby. We kindly ask our customers to take responsibility and understand the importance of this policy in protecting others.

Conditions for Returns and Exchanges

  • Eligibility:

    • Exchanges are only accepted for defective or incorrect items after verification.
    • Products must be unused, unwashed, and in their original condition with tags and packaging intact.
    • Proof of purchase (e.g., receipt or order confirmation) is required.

  • Non-Eligible Items:

    • Used or washed items will not be accepted under any circumstances.
    • Customized or personalized items.
    • Items purchased during final sales or clearance promotions.

Process for Exchanges

  1. Initiate an Exchange:

    • Contact us at support@bambunki.com or call us at +65 8035 1855 to request an exchange authorization.

  2. Exchange Conditions:

    • Exchanges are subject to product availability.
    • If the requested item is out of stock, customers can choose a refund or exchange for another product.

  3. Shipping for Exchanges:

    • Customers are responsible for covering the shipping costs for returning the original item.
    • Bambunki will cover the cost of shipping the replacement item to the customer.

Refund Policy

  • Refunds are only issued when the exchanged product is out of stock.
  • Customers can choose between receiving a refund or exchanging the item for another product.
  • Refunds will be processed to the original payment method within 10 business days after verification.

Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us within 7 days of receiving the item. We will:

  • Arrange for a replacement or provide a full refund (if the product is out of stock).
  • Request photos of the defect or incorrect item for verification.

Important Notes

  • Refund Timelines: Refunds may take additional time to appear in your account due to bank processing times.
  • Lost Returns: Bambunki is not responsible for returns lost in transit. We recommend using a trackable shipping method.

Contact Us

If you have any questions or need assistance with your return or exchange, please contact us:

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